Terms & conditions

To confirm your booking, you are required to pay the full tour price. Once we have accepted your booking and received your payment, the contract between us will become binding, and we will send you the payment confirmation and vouchers for the tour.

Any cancellation must be notified in writing by the person who made the booking.

If you cancel your tour:

- More than a day (24 hours or more) before the start of your tour, you will receive a full refund.

- Less than a day (23 hours or less), you will receive a 50% refund.

In the case of no show, the same rule applies as when cancelled with less than 24 hours.

Before you agree to a contract with us, know that we reserve the right to change any of the facilities or services described in our website. The changes may though not be minoring for the guest, we will always do our outmost to ensure a pleasant and memorable day tour for our guests.

Loa Tours reserves the right to cancel any tour due to weather, safety reasons or if the minimum number of guests required for the tour is not fulfilled.

If a tour gets cancelled, guests will receive a full refund.

We will not, however, refund any personal expenses you may have incurred, because of your booking such as equipment purchases, etc.

You must acknowledge that delays, bad weather, alterations and their results, such as inconvenience and discomfort, are possible. You must have a level of fitness commensurate with your chosen tour, and you are responsible for bringing the appropriate clothing for the tour. Loa Tours will not be responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose to leave) or after the tour.

Individual travel insurance is not included in Loa Tour prices. We strongly recommend that our clients take out comprehensive travel insurance against contingencies, including compensation for medical costs and cancellation fees. In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility for such costs will be borne by the client. All luggage and personal equipment are always, at your own risk. Loa Tours will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.

Loa Tours will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Icelandic law. We cannot be held responsible for any mishap to yourself or your property, and for the consequences of flight cancellations, vehicle accidents, strikes, sickness, government-, customs- or police- intervention or other such happening. By confirming your booking with Loa Tours, you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.

If you are affected by a medical condition that may affect your or other people’s enjoyment of the tour, you must advise this at the time of booking. Similarly, you must advise us of dietary conditions and preferences at the time of booking. Please inform us if you have any of the following underlying conditions. This is so that your guide can respond appropriately in case of a medical emergency.
Diabetes

Severe allergies

Epilepsy

Heart disease

High or low blood pressure

Fear of heights (Acrophobia)

If you have any emergency medication, like injectors for anaphylaxis or pills for chest pain (Nitro-glycerine), please inform the guide where you keep them. If you have any other underlying medical conditions, you might need assistance with, please notify the guide.

If you have a complaint about the tour, you should make it known to your guide/leader at the earliest opportunity. If you feel your complaint has not been adequately dealt with, you can notify us in writing within 14 days and we will do our utmost best to resolve the matter.

All personal information will be strictly confidential and will not be given or sold to a third party. Loa Tours reserves the right to use photos from the day tour, on the company's website, if guests have given their consent.